Effective Date: 15 February 2026
Last Updated: 15 February 2026
COR Supports (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you access our website https://corsupports.studio-otso.com/
(“Website”) or engage our disability and aged care support services (“Services”).
1. Who We Are
COR Supports is an Australian provider delivering:
NDIS support services
Aged Care support services
Low to medium care support
Community participation and daily living assistance
We operate in accordance with relevant Australian laws and NDIS Practice Standards.
2. What Personal Information We Collect
We may collect personal information necessary to deliver our Services, including:
a) General Information
Full name
Date of birth
Address
Phone number
Email address
Emergency contact details
b) NDIS & Aged Care Information
NDIS participant number
Plan details and funding information
Support needs and care requirements
Service agreements and case notes
c) Sensitive Information
We may collect sensitive information such as:
Health information
Medical history
Disability information
Cultural background (where relevant to care)
Sensitive information is only collected with your consent or where authorised by law.
d) Website Usage Data
When you use our Website, we may collect:
IP address
Browser type
Device information
Pages visited
Cookies and analytics data
3. How We Collect Information
We collect personal information:
Directly from you (via forms, phone, email, service agreements)
From your authorised representative or guardian
From government agencies (e.g., NDIA) where required
Through website forms and cookies
From healthcare professionals or referrers (with consent)
4. Why We Collect Your Information
We collect and use your personal information to:
Deliver NDIS and Aged Care services
Develop care plans and support arrangements
Communicate with you and your representatives
Manage billing and payments
Comply with legal and regulatory requirements
Improve our Website and Services
Respond to enquiries or complaints
We will only use your information for purposes directly related to your care or as permitted by law.
5. Disclosure of Personal Information
We may disclose your personal information to:
The National Disability Insurance Agency (NDIA)
Aged Care authorities
Healthcare providers involved in your care
Contractors or support workers delivering services
Payment processors
Government or regulatory authorities (if legally required)
We will not sell your personal information to third parties.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:
Secure digital storage systems
Password-protected databases
Access restrictions for authorised staff
Confidentiality agreements with employees and contractors
While we take all reasonable steps, no online system is completely secure.
7. Cookies & Website Analytics
Our Website may use cookies and third-party analytics tools to:
Improve user experience
Monitor website performance
Understand visitor behaviour
You may disable cookies in your browser settings, though this may affect Website functionality.
8. Access & Correction of Your Information
You have the right to:
Request access to your personal information
Request corrections if information is inaccurate or outdated
To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
9. Complaints
If you believe we have breached your privacy rights, you may lodge a complaint by contacting us directly.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
10. Retention of Information
We retain personal information only as long as necessary to:
Provide Services
Comply with legal obligations
Resolve disputes
Meet NDIS and aged care record-keeping requirements
When no longer required, information is securely destroyed or de-identified.
11. Overseas Disclosure
We generally store and process information within Australia.
If any data is stored or processed overseas (e.g., cloud services), we take reasonable steps to ensure compliance with Australian privacy laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website. Continued use of our Website or Services indicates acceptance of any updates.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
COR Supports
Website: https://corsupports.studio-otso.com/
Email: [Insert Official Email Address]
Phone: [Insert Business Phone Number]
Address: [Insert Registered Business Address]
